Return & Refund Policy
Last Updated: August 16, 2026
At Alive Plants, we take great care to select, prepare, package, and ship healthy plants to our customers. Because live plants are living and perishable products, our return and refund policy is slightly different from that of ordinary products.
Please read the following policy carefully before placing your order.
1. Returns of Live Plants
Due to the living and perishable nature of plants, we generally do not accept returns of live plants after delivery.
Returning a live plant through a courier service can cause additional stress or damage to the plant and may affect its ability to survive.
However, if your plant arrives damaged, dead, severely damaged, or substantially different from the product ordered, we will review the issue and may provide a replacement or refund as described below once we have received the photo of our plant shipped to you.
2. Damaged or Dead Plants on Delivery
If your plant arrives damaged or dead, please contact us within 24 hours of delivery.
To help us resolve your issue quickly, please provide:
- Your order number
- Clear photographs of the plant and packaging
- A photograph showing the shipping label
- A short unboxing video, if available
- A brief description of the issue
Our team will review the information and determine whether the plant qualifies for a replacement or refund.
3. Replacement or Refund
If your claim is approved, we may provide one of the following solutions:
Replacement: We may send a replacement plant of the same or comparable variety, subject to availability.
Refund: If a replacement is unavailable or we determine that a refund is appropriate, we will issue a refund to the original payment method. A shipping cost of INR 150 shall be deducted from value paid and balance will be refunded.
Refund processing times may vary depending on your payment provider or bank.
4. Natural Changes During Shipping
Live plants are living products and may experience minor changes during transportation.
The following conditions generally do not qualify for a return or refund:
- A few yellow or fallen leaves
- Minor leaf damage caused by transportation
- Temporary drooping or wilting
- Minor changes in leaf color
- Minor differences in plant shape or size
- Natural growth differences
- Soil movement during transportation
These conditions can occur due to changes in temperature, humidity, light, handling, and transportation.
In many cases, plants recover after being placed in suitable light, watered appropriately, and given time to adjust to their new environment.
5. Wrong or Missing Product
If you receive a plant or product that is different from what you ordered, or an item is missing from your order, please contact us within 24 hours of delivery.
Please provide your order number and clear photographs of the items received.
After verification, we will arrange an appropriate replacement or refund.
6. Change of Mind
We do not accept returns or refunds simply because:
- You changed your mind after receiving the plant
- You no longer want the plant
- The plant does not suit your home or office
- You expected the plant to look different from its natural appearance
- You ordered the wrong plant
- You are unhappy with natural variations in size, shape, color, or foliage
Please carefully review the product description, photographs, plant size, pot size, and care requirements before placing your order. We take outmost care and keep updating our website for real stock available of plant saplings and seedlings.
7. Order Cancellation
Cancellation requests should be made before the order is dispatched. Generally within 48 hours of order placed.
Once a live plant has been packed and shipped, cancellation may no longer be possible because the plant has already entered the delivery process.
If you need to cancel an order, please contact our customer support team as soon as possible and provide your order number.
8. Customer Responsibility
Customers are responsible for providing a correct and complete delivery address and ensuring that someone is available to receive the shipment.
We are not responsible for plant damage resulting from:
- Incorrect or incomplete delivery information
- Refusal or failure to accept the delivery
- Extended delays caused by the recipient
- Failure to collect a package from the courier
- Improper care after delivery
- Damage caused after successful delivery
- Extreme environmental conditions after delivery
9. How to Submit a Claim
To report a damaged, dead, incorrect, or missing product, please contact us within 24 hours of delivery.
Please include:
Order Number:
Customer Name:
Phone Number:
Photos/Videos:
Description of the Issue:
Our customer support team will review your claim and respond as soon as possible.
10. Refund Processing
Once a refund has been approved, it will be processed to the original payment method used for the order.
The time taken for the amount to appear in your bank account or payment account depends on your payment provider and bank.
11. Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with an order, please contact us:
Alive Plants
Email: contact@aliveplants.com
Phone/WhatsApp: +91-997997-1283
Website: https://aliveplants.com
We are committed to helping our customers receive healthy plants and providing a fair and transparent resolution when something goes wrong with an order.
Thank you for choosing Alive Plants – Anup P Bhatia